:root{--accent:#ed793e;--ink:#253045;--muted:#8a94a6;--line:#e9edf3;--soft:#f5f7fb}*{box-sizing:border-box}body{margin:0;background:var(--soft);color:var(--ink);font:14px -apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif}button,input,textarea,select{font:inherit}button,a{touch-action:manipulation}button{border:1px solid var(--line);background:white;color:#526078;padding:9px 13px;border-radius:7px;cursor:pointer;transition:background .15s}button:hover{background:#f4f6fa}button:disabled{opacity:.5;cursor:wait}a{color:#68768c;text-decoration:none}input,textarea,select{border:1px solid #dfe5ee;border-radius:7px;background:white;padding:10px 12px;color:var(--ink);width:100%;outline:none}input:focus,textarea:focus,select:focus{border-color:var(--accent);box-shadow:0 0 0 3px #ed793e12}label{display:block;margin:12px 0}label input,label textarea{margin-top:7px}input[type=checkbox]{width:auto;display:inline-block;margin:0 8px 0 0}h1,h2,h3,p{margin-top:0}h1{font-size:20px}h2{font-size:17px}h3{font-size:14px}small{font-size:12px}.topbar{height:68px;display:flex;justify-content:space-between;align-items:center;padding:0 24px;border-bottom:1px solid var(--line);background:white}.brand{display:flex;align-items:center;gap:12px}.brand-icon{display:grid;place-items:center;background:var(--accent);width:34px;height:34px;border-radius:11px;color:white;font-size:25px;font-weight:800}.brand strong{font-size:17px;letter-spacing:-.3px}.brand strong span{font-size:13px;color:#8d96a6;font-weight:400;border-left:1px solid #dfe3e9;margin-left:14px;padding-left:14px}.header-right{display:flex;align-items:center;gap:26px;font-size:12px;color:#8b94a3}.service-hours small{margin-left:8px;color:#b0b6c1}.rail{position:fixed;top:68px;bottom:0;left:0;width:64px;background:#263347;color:#aab6c9;display:flex;align-items:center;flex-direction:column;padding:24px 8px;gap:18px}.rail-active,.rail button{display:grid;place-items:center;border:0;width:42px;height:42px;border-radius:10px;font-size:24px}.rail-active{background:#ffffff16;color:white}.rail button{background:transparent;color:#abb7c7}.rail button:hover{background:#ffffff12;color:white}.rail-bottom{margin-top:auto;border:1px solid #596477;border-radius:50%;width:30px;height:30px;display:grid;place-items:center;font-size:12px}.agent-mode main{margin-left:64px;display:grid;grid-template-columns:290px minmax(330px,1fr) 286px;height:calc(100dvh - 68px);max-width:none;padding:0;gap:0}.agent-mode section{margin:0;border:0;border-radius:0;min-height:0}.agent-mode #desk{display:flex;flex-direction:column;background:#fff;border-right:1px solid var(--line);padding:0;overflow:hidden;grid-column:1;grid-row:1}.inbox-head{padding:25px 20px 13px}.eyebrow{font-size:10px;letter-spacing:2px;font-weight:700;color:#a4adbb;display:block;margin-bottom:8px}.inbox-head h1{display:flex;align-items:center;gap:10px;margin-bottom:15px;font-size:20px}.inbox-head #sound{font-size:11px;padding:6px 9px;background:#f7f8fa;border:0}.search{position:relative;margin:0 20px 15px}.search span{position:absolute;left:11px;top:10px;font-size:18px;color:#94a0b1}.search input{margin:0;padding-left:33px;background:#f5f7fa;border:0;font-size:12px}.filters{display:flex;padding:0 20px;border-bottom:1px solid var(--line);gap:15px}.filters button{border:0;border-bottom:2px solid transparent;border-radius:0;padding:10px 3px;font-size:12px;color:#8c95a5}.filters button.active{border-color:var(--accent);color:#df6d35;font-weight:600}#tickets{overflow-y:auto;flex:1;padding:8px 0}.ticket-card{width:100%;border:0;border-radius:0;display:flex;align-items:center;text-align:left;gap:10px;padding:17px 16px;border-left:3px solid transparent}.ticket-card.selected{background:#fff4ed;border-left-color:var(--accent)}.ticket-card:hover{background:#f8f9fb}.ticket-content{flex:1;min-width:0}.ticket-content strong{display:block;color:#374359;font-size:13px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.ticket-content small{display:block;color:#9aa3b1;font-size:11px;margin-top:7px}.ticket-meta{display:flex;flex-direction:column;gap:8px;align-items:flex-end}.ticket-meta small{color:#a0a9b7;font-size:10px}.ticket-meta b{display:grid;place-items:center;min-width:17px;height:17px;border-radius:10px;background:#ee754c;color:white;font-size:10px;padding:0 4px}.avatar{width:36px;height:36px;border-radius:12px;background:#e8eef8;color:#7186a9;display:grid;place-items:center;font-size:14px;flex-shrink:0}.ticket-card:nth-child(3n+2) .avatar{background:#f3eafc;color:#a084b9}.ticket-card:nth-child(3n) .avatar{background:#e6f4ee;color:#6eaa91}.inbox-footer{display:flex;align-items:center;gap:10px;padding:18px 15px;border-top:1px solid var(--line)}.inbox-footer strong{font-size:12px}.inbox-footer small{display:block;font-size:10px;color:#9ba5b4;margin-top:4px}.inbox-footer button{margin-left:auto;padding:5px 8px;font-size:11px;border:0}.small-avatar{width:30px;height:30px;border-radius:50%;background:#fff0e5;color:#d78754}#unread-total{font-size:10px;font-weight:500;padding:3px 7px;border-radius:20px;background:#f0f3f8;color:#8b96a6}#unread-total.hot{background:#ffebe4;color:#dd6336}.agent-mode #chat,.agent-mode #empty-chat{grid-column:2;grid-row:1;background:#f5f7fb;padding:0;min-width:0;display:flex;flex-direction:column;overflow:hidden}.conversation-head{height:83px;display:flex;align-items:center;padding:20px 24px;gap:12px;background:white;border-bottom:1px solid var(--line);flex-shrink:0}.conversation-head h2{margin:0 0 5px;font-size:14px}.conversation-head small{color:#a0a9b5;font-size:11px}#close{margin-left:auto;font-size:11px;color:#758297;padding:7px 9px}#messages{flex:1;overflow-y:auto;padding:25px 30px;min-height:120px}.message{display:flex;flex-direction:column;margin:0 0 25px;align-items:flex-start;white-space:pre-wrap;overflow-wrap:anywhere}.message small{color:#9ba5b4;font-size:10px;margin:0 4px 8px}.message>div{padding:13px 16px;border:1px solid #e8ecf2;background:white;border-radius:2px 13px 13px 13px;max-width:88%;font-size:13px;line-height:1.7;box-shadow:0 2px 3px #25304503}.message.outgoing{align-items:flex-end}.message.outgoing>div{background:#ffeddf;border-color:#ffe3cd;border-radius:13px 2px 13px 13px;color:#805030}#send{background:white;border-top:1px solid var(--line);padding:15px 24px 18px;flex-shrink:0}.composer-tools,.composer-bottom{display:flex;align-items:center;justify-content:space-between}.composer-tools{color:#65748a;font-size:12px}.composer-tools small,.composer-bottom small{font-size:10px;color:#a7afbc}#send textarea{border:0;box-shadow:none;padding:12px 0;resize:none;height:95px;font-size:13px;line-height:1.6}#send textarea::placeholder{color:#b1b8c3}.composer-bottom button{background:var(--accent);color:white;border-color:var(--accent);font-size:12px;padding:8px 24px}.agent-mode #empty-chat{align-items:center;justify-content:center;text-align:center;color:#99a3b2}.empty-illustration{font-size:44px;background:white;border:1px solid #e8edf5;width:100px;height:100px;display:grid;place-items:center;border-radius:30px;color:#c1ccde;margin-bottom:25px;box-shadow:0 12px 35px #24324b05}#empty-chat h2{color:#657187;font-weight:500;font-size:17px}#empty-chat p,#empty-chat span{font-size:12px;line-height:2}#helper{grid-column:3;grid-row:1;background:white;border-left:1px solid var(--line);padding:25px 20px;overflow:auto;min-height:0}.helper-head{padding-bottom:15px;border-bottom:1px solid var(--line)}.helper-head h2{font-size:16px;margin-bottom:4px}.info-card{padding:19px 15px;background:#f8f9fc;border:1px solid #edf0f5;border-radius:10px;margin:20px 0 25px}.info-card span,.info-card small{display:block;color:#98a2b2;font-size:11px}.info-card strong{display:block;font-size:19px;font-weight:500;margin:10px 0}.section-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.section-title h3{margin:0}.section-title button{border:0;font-size:18px;padding:3px 8px;color:#99a3b3}#quick-select{font-size:12px;margin-bottom:10px}#quick-insert{width:100%;font-size:11px;color:#d7763b;border-color:#f2d5bf;background:#fff9f3}#quick-cards{margin-top:14px;display:grid;gap:10px}.quick-card{text-align:left;padding:13px;border-color:#e9edf3}.quick-card strong{display:block;font-size:12px;font-weight:500;margin-bottom:7px}.quick-card small{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:11px;line-height:1.7;color:#9aa4b4}.muted{display:block;color:#a3acb9;font-size:10px;line-height:1.8;margin-top:14px}.team-tools{margin-top:25px;border-top:1px solid var(--line);padding-top:18px}.team-tools button{font-size:11px;width:100%;border-style:dashed}.team-tools details{margin-top:18px;color:#a3adba;font-size:10px;line-height:1.9}summary{cursor:pointer}#invite-result{overflow-wrap:anywhere;font-size:11px;line-height:1.8}#status:empty{display:none}#status{position:fixed;z-index:100;bottom:24px;left:50%;transform:translateX(-50%);padding:12px 20px;background:#29374c;color:white;box-shadow:0 4px 20px #25304520;border-radius:9px;font-size:12px;max-width:80%;pointer-events:none}dialog{width:min(760px,90vw);max-height:85dvh;border:1px solid #e4e9f0;border-radius:16px;padding:0;color:var(--ink);box-shadow:0 25px 100px #18253730}dialog::backdrop{background:#1e2c4160;backdrop-filter:blur(3px)}.modal-head{display:flex;justify-content:space-between;align-items:center;padding:24px 28px;border-bottom:1px solid var(--line)}.modal-head h2{margin:0}.modal-head button{border:0;font-size:23px}.modal-head .eyebrow{font-size:9px}#preset-admin{padding:25px 28px}#preset-admin>summary{display:none}#preset-admin h2{margin-top:20px}#preset-admin p{font-size:12px;color:#8c97a8}#preset-admin form{padding:18px;background:#f8f9fc;border:1px solid var(--line);border-radius:10px;margin-bottom:22px}#preset-admin label{font-size:12px;color:#6b778b}#preset-admin form>button:first-of-type{background:var(--accent);color:white;border-color:var(--accent)}#preset-list{display:flex;gap:8px;flex-wrap:wrap;margin:14px 0}#preset-list button{font-size:12px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.list-empty{padding:35px 15px;text-align:center;color:#a0aaba;font-size:12px}main{max-width:700px;margin:35px auto;padding:0 20px}section{background:white;border:1px solid var(--line);border-radius:14px;padding:28px;margin-bottom:20px}#auth h1,#start h1{font-size:24px;margin:0 0 15px}#auth form>button,#start form>button{background:var(--accent);color:white;border:0;min-width:100px}#auth details{margin-top:24px;padding-top:20px;border-top:1px solid var(--line);font-size:12px;color:#8290a4}#start p{font-size:13px;line-height:1.9;color:#8692a5}.visitor-mode main{max-width:820px}.visitor-mode #chat{padding:0;display:flex;flex-direction:column;height:calc(100dvh - 140px);overflow:hidden}.visitor-mode #messages{min-height:200px}.visitor-mode #send{padding:20px}.visitor-mode .conversation-head{padding:20px}.visitor-mode .composer-tools small{display:none}[hidden]{display:none!important}@media(max-width:1150px){.agent-mode main{grid-template-columns:250px minmax(320px,1fr) 245px}#helper{padding:22px 15px}.header-right{gap:15px}.agent-mode main{overflow-x:auto}}@media(max-width:900px){.agent-mode main{grid-template-columns:240px minmax(360px,1fr)}#helper{grid-column:1/3;grid-row:2;border-top:1px solid var(--line)}.agent-mode main{height:auto;min-height:calc(100dvh - 68px)}.agent-mode #desk,.agent-mode #chat,.agent-mode #empty-chat{height:calc(100dvh - 68px)}.header-right .service-hours{display:none}.brand strong span{display:none}.topbar{padding:0 15px}.visitor-mode main{padding:0 10px;margin:15px auto}.visitor-mode #chat{height:calc(100dvh - 100px)}}

#settings-feedback:empty{display:none}#settings-feedback{margin:16px 28px 0;padding:12px;border-radius:8px;background:#fff4e9;color:#b26b31;font-size:12px}
.agent-mode main{margin:0 0 0 64px}#settings-dialog #preset-admin{display:block}@media(max-width:640px){.rail{width:48px;padding:18px 4px}.rail-active,.rail button{width:34px;height:36px;font-size:20px}.agent-mode main{margin-left:48px;display:flex;flex-direction:column;overflow-x:hidden}.agent-mode #desk{height:285px;flex:none;border-bottom:1px solid var(--line);border-right:0}.inbox-head{padding:14px 15px 8px;display:flex;align-items:center;justify-content:space-between}.inbox-head .eyebrow{display:none}.inbox-head h1{font-size:17px;margin:0}.search{margin:0 15px 5px}.filters{padding:0 15px}.ticket-card{padding:10px 15px}.inbox-footer{padding:7px 15px}.agent-mode #chat,.agent-mode #empty-chat{height:600px;flex:none;min-width:0}.agent-mode #helper{border-top:1px solid var(--line);border-left:0}.conversation-head{padding:15px;height:70px}#messages{padding:18px}#send{padding:12px 16px}.composer-tools small{display:none}.header-right{font-size:11px}.brand strong{font-size:15px}.topbar{padding:0 12px}dialog{width:95vw}.modal-head,#preset-admin{padding:18px}.empty-illustration{width:75px;height:75px}#empty-chat h2{font-size:15px}}

.chat-media{display:block;max-width:100%;max-height:320px;border-radius:12px;margin-top:8px}.attachment-tools{display:flex;gap:8px;align-items:center;flex-wrap:wrap;padding:8px 14px;border-top:1px solid #eee}.attachment-tools label{margin:0;font-size:12px}.attachment-tools input{max-width:210px}.attachment-tools small{font-size:11px}#member-bar{padding:12px;grid-column:1/-1}#member-bar button{margin-left:12px}#members-dialog{width:min(720px,94vw);max-height:85vh;overflow:auto}.member-card{padding:14px;border-bottom:1px solid #ddd}.member-card p{white-space:pre-wrap}.member-card button{margin-right:8px}#start{max-height:85vh;overflow:auto}#start form{display:grid;gap:10px}#start details{margin-top:20px}#start label{display:grid;gap:5px}